Returns for the UK
You are more than welcome to return your unwanted item(s)! As long as you’re inside the returns period (30 days from receipt of purchase) and all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact if applicable) you’re good to go!
To return your items follow the steps provided.
The cost of the return will be at your own expense, the refund will also be minus your original postage cost. You can return this at your local post office. To the address below
Returns Redo U
18 motcomb street
Knightsbridge
London
SW1X 8 LB
Misplaced the invoice? We kindly ask that you include a note with your full name and order number. We recommend you keep proof of postage receipt (obtained from the courier service used). All returns are processed within 5 - 10 working days of arrival.
If you require any further information please contact us.
International Returns
You are more than welcome to return your unwanted item(s)! As long as you’re inside the returns period (30 days from receipt of purchase) and all returning items are unused and in their original packaging (with tags on and with hygiene seal still intact if applicable) you’re good to go!
Please note that any shipping costs to return the unwanted item(s) back to us will need to be covered by yourself (the customer).
You can return your unwanted item(s) to the following address –
Returns Redo U
18 motcomb street
Knightsbridge
London
SW1X 8 LB
United Kingdom.
Misplaced the invoice? We kindly ask that you include a note with your full name and order number. We recommend you keep proof of postage receipt (obtained from the courier service used).
All returns are processed within 5 - 10 working days of arrival. Please note that your refund will be minus your original shipping cost.
If you require any further information please contact us
Please note Terms & Conditions
All Redo U Hair Care products are non-returnable if the seal is broken due to hygiene reasons.
For hygiene reasons we cannot accept back products which have been worn/used or with hygiene seals broken, even if this is to check suitability, unless faulty. Items must be returned in their original packaging, with any packing and retaining hygiene seals intact where appropriate.
For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.
If you require any further information please contact us
